Terms and Conditions for Man And Van Ruislip

These Terms and Conditions set out the basis on which Man And Van Ruislip provides moving, delivery, collection, and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to provide clarity on the booking process, payment obligations, cancellation rights, liability limits, waste handling requirements, and the law that applies to the service. If any part of these terms is unclear, the customer should raise the matter before the booking is confirmed.

In these terms, “we”, “us”, and “our” refer to the service provider operating under the Man And Van Ruislip name, and “you” or “the customer” refers to the person, business, or organisation requesting the service. These terms apply whether the job involves house moves, office removals, item delivery, furniture transport, single-item collection, or other transport tasks arranged with us. Any special instructions agreed in writing may form part of the service, but they do not override these terms unless we expressly state otherwise.

We reserve the right to decline work that is unsafe, unlawful, not properly described, or outside the scope of the service originally agreed. Where a job changes materially after booking, we may revise the price, timing, vehicle size, number of staff required, or service conditions. A revised arrangement will only be binding once accepted by both parties.

Booking Process

All bookings are subject to availability. A quotation from Man And Van Ruislip is usually based on the information provided by the customer at the time of enquiry, including item type, access conditions, volume, distance, loading requirements, and any additional handling needs. The customer must provide accurate and complete information. If details are incomplete or inaccurate, the quote may change or the booking may be cancelled.

To secure a booking, the customer must confirm the job details and accept the quotation. Confirmation may be made verbally, by message, email, or another agreed method. A booking is only considered fixed once we have acknowledged acceptance and, where required, received any deposit or advance payment. We may request photographs, an inventory, or further description of the items to ensure the correct vehicle and manpower are assigned.

The customer is responsible for ensuring that the collection and delivery points are accessible, safe, and suitable for the service requested. This includes arranging parking where necessary, advising of stairs, lifts, narrow entrances, restricted access, or fragile items, and ensuring that any required permits or permissions are in place unless we have agreed otherwise. Delays caused by failure to provide suitable access may result in additional charges.

Changes to Bookings

If the customer wishes to change the date, time, addresses, item list, or service scope, we will try to accommodate the request where possible. However, changes are not guaranteed and may be subject to additional costs or revised availability. We may also reschedule a booking if there are circumstances beyond our control, including severe traffic disruption, vehicle failure, staff illness, weather conditions, or other operational issues. In such cases, we will inform the customer as soon as reasonably possible.

Payments

Unless agreed otherwise in writing, payment is due on completion of the service. We may require a deposit or part-payment in advance for certain bookings, especially where long-distance work, high-value items, commercial moves, or specially scheduled services are involved. The customer agrees to pay all sums due in pounds sterling and by the method we specify at the time of booking.

Quoted prices are based on the information provided and may include labour, vehicle use, fuel, and standard loading and unloading time where stated. Additional charges may apply for waiting time, extra journeys, increased workload, additional floors, difficult access, parking costs, congestion charges, tolls, specialist equipment, packaging materials, or disposal fees if agreed in advance. Where the job extends beyond the time or scope quoted, we may charge the additional time at our standard rate or another rate agreed before the work continues.

Invoices must be paid immediately upon completion unless otherwise agreed. If a payment is declined, delayed, or disputed without reasonable cause, we may suspend future services, withhold delivery of items where lawful to do so, or recover the debt through appropriate channels. The customer will be responsible for any reasonable costs incurred in recovering overdue payments, including administration fees, bank charges, or legal expenses where permitted by law.

Cancellations and Delays

The customer may cancel a booking by giving us notice as soon as possible. Cancellations made more than 48 hours before the scheduled time may not incur a charge, unless we have already committed significant resources or incurred non-recoverable costs. Cancellations made within 48 hours of the appointment may be charged in part or full, depending on the circumstances and the work already allocated. If a deposit has been taken, it may be retained to cover our reasonable losses.

If the customer is not present at the agreed time or is unable to proceed with the job, we may treat this as a late cancellation or failed attendance and apply an appropriate charge. Repeated changes, late access, or prolonged delays caused by the customer may also result in extra fees. Where we arrive and cannot complete the service because of incorrect information, unsafe conditions, or missing arrangements, we may charge for the time and resources already used.

We will always try to perform the service on time, but arrival times are estimates rather than guarantees unless a fixed appointment has been expressly agreed in writing. Delays caused by events outside our control, including road closures, accidents, extreme weather, police or authority action, and other unforeseen interruptions, do not entitle the customer to compensation. If we need to cancel or postpone the booking, we will offer a new date where reasonably possible or refund any advance payment for work not performed.

Liability

We take reasonable care when handling goods, but the customer remains responsible for ensuring that items are properly packed, labelled, and suitable for transport unless packing has been expressly included in the service. Fragile, valuable, antique, sentimental, or electronically sensitive items should be disclosed in advance and, where appropriate, protected by the customer or by an agreed packing service. We do not accept responsibility for damage arising from poor packing, hidden defects, inherent weakness, or items not fit for transport.

Our liability for loss or damage is limited to direct loss caused by our proven negligence. We do not accept liability for indirect, consequential, or economic losses, including loss of profit, business interruption, missed deadlines, or inconvenience. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded under UK law. Where liability arises, any compensation will be capped at the lower of the replacement value of the item concerned or the cost of repair, subject to proof of value and subject to any agreed service limits.

The customer must notify us of any damage, missing item, or incident as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. Claims should be supported by photographs, receipts, or other evidence where available. We may inspect the items or packaging before deciding whether a claim is valid. Failure to report damage promptly may affect our ability to investigate and may limit any remedy.

Waste Regulations and Disposal

Where our man and van service in Ruislip includes removal of unwanted items, waste, or rubbish, the customer must ensure that the items are accurately described and lawfully presented for collection. We only transport or dispose of waste where this has been agreed in advance and where we are satisfied that the materials are suitable for handling under applicable UK waste rules. We may refuse any item that is hazardous, prohibited, improperly declared, or likely to create risk to people, vehicles, or the environment.

Waste must not be mixed with items that require different treatment unless this has been specifically agreed. The customer must tell us if any goods contain batteries, chemicals, oils, paints, gases, asbestos, medical waste, sharps, electrical contamination, or other controlled materials. Such materials may require specialist handling and may not be accepted. If prohibited waste is discovered after collection has begun, we may stop work, return the items, or arrange safe disposal at the customer’s expense where lawful and appropriate.

For any disposal service, we may act only in accordance with the duty of care requirements and other applicable environmental and waste legislation. This may include transferring waste only to authorised facilities and keeping appropriate records where required. The customer acknowledges that they remain responsible for the accuracy of the description of the waste and for ensuring that they have the legal right to arrange disposal. We are not responsible for penalties arising from false or incomplete information supplied by the customer.

Customer Responsibilities

The customer must ensure that all items to be moved are ready by the agreed time and that any disassembly, unplugging, defrosting, or preparation has been completed unless we have agreed to do this as part of the job. The customer should back up digital data and remove personal belongings from appliances, furniture, or storage units before collection unless agreed otherwise. We are not responsible for items left inside drawers, cupboards, pockets, or hidden compartments unless we have expressly agreed to check them.

The customer must also make sure that items can legally be moved and that they are not stolen, unsafe, or the subject of a dispute. If a third party claims ownership or objects to the transfer, we may refuse to proceed until the issue is resolved. The customer warrants that they have authority to instruct the service and to permit movement or disposal of the items concerned.

If any item requires special lifting, dismantling, or handling equipment, the customer should inform us beforehand. We may refuse to move particularly heavy, unstable, or dangerous items if the conditions are unsuitable or if doing so would create a safety risk. Our team may decline any instruction that would breach health and safety duties or place people or property at unreasonable risk.

Complaints and Disputes

If the customer has a concern about the service, they should notify us promptly so that we can investigate and, where appropriate, try to resolve the matter. We aim to deal with issues fairly and in good faith. Supporting details such as photographs, delivery notes, or a written description of the issue may be requested. Raising a complaint does not remove the customer’s obligation to pay any undisputed sums due.

Any dispute should first be addressed informally between the parties. If a resolution cannot be reached, the parties may consider mediation or another suitable alternative dispute process before commencing formal legal action. This approach is intended to reduce delay and cost and to encourage practical outcomes where possible.

We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will usually apply to that booking unless a newer version has been expressly agreed. Continued use of the service after notice of updated terms may be treated as acceptance of those changes for future bookings.

Governing Law

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

This agreement represents the entire understanding between the customer and Man And Van Ruislip in relation to the service booked, unless a separate written agreement states otherwise. No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated in writing. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms.